Question
A common question
FAQ
- Good question
1.
About your eligibility
Q1: Can anyone rent a car?
A: For customers who are 23 years old or below, and the driver is free of charge, the reservation cannot be made.
Q2: Is international rental possible?
A.
2.
how to make a reservation
Q1：What is the information required for the reservation？
A: In order to reserve a rental car, you need ``rental start date''・``rental period''・``車種 CLASS''・「車種」・「送迎の有無」・「optionsこの要否」・「driver's name」・「address」・「telephone number」
Q2: Is it possible to inquire from the inquiry form?
A: 天生读訳訳ませがが、承さしませてます。 The following is a dedicated reservation page or by phone, storehouse .
Q3：何月先先の电影ましますますたたたたたたたたたたたたたたたたた
A: It is possible to apply on the day of inquiry.
Q4：Is it possible to specify vehicle species?
A: If you are unable to receive a reservation due to the rental status or maintenance of the target vehicle, please do so in advance.
Q5：Reservation change and cancellation method how do you do it?
A：If you made a reservation on the web page, you can change it/cancel it from the customer's own page. If you made a reservation by phone, please contact us. There may be a cancellation fee depending on the timing of the cancellation.
Q6: Can you throw it away?
A: 吉三读訳訳ませこがが、乗たしてはう承にしませてしたしますしますしますしますしましましまてまたしますますますますますうううううう
Q7: Is it possible to prepare the driver's hand?
A: It is forbidden to introduce and conduct a driver's hand by ``road travel transport law'' so it is not possible to do so.
3.
About car rental
Q1: Is ETC card rental possible?
A: 550円（税込）/1枚でますますますますします.
Q2：Do you have a car?
A: In principle, standard equipment is available, but it is specified that the sports type car can only be connected to an iPhone or smartphone and display the map application. For details, please inquire.
Q3: Is it possible to smoke in the vehicle?
A: The entire vehicle and interior are non-smoking, including electric cars. If there is smoke in the car, the smell of the car remains, or there are stains on the interior of the car, as NOC (commercial compensation), we may charge maintenance costs such as cleaning costs, so please be aware.
Q4: Can pets be on the road?
A: 吉三诺訳訳ませこがが、ご乗車かるかねます。
Q5：Is there a restricted area?
A: Yes, カマロ・BMWZ４・ジャガーますいます。
兵庫・大阪・京都・四国4県only available.
兵庫・大阪・京都・四国4県only available.
Q6: Is there a limit on driving distance?
A: Yes, カマロ・BMWZ４・ジャガーますいます。
Within 24 hours: 300km, within 7 days: 1,500km.
超過分につきまててしは、1,000円/kmご常しますいます。
Within 24 hours: 300km, within 7 days: 1,500km.
超過分につきまててしは、1,000円/kmご常しますいます。
4.
About the payment method
Q1: Please tell me how to calculate the fee.
A: The basic fee + various compensation materials + optional materials will be used.
Q2: Is there a high season fee?
A: If you have a high season fee, please contact us by phone or email for more details.
Q3: Do you have a good long-term rental plan?
A: We have a great discount plan depending on the number of days you booked.
Example: ３泊４日日最京（1泪公司没＋１泪basictoll×0.7＋1泪のbasictoll×0.5） ２泊目がwill be 30% off, and after 3泊目 it will be 50% off per 1泊.
Example: ３泊４日日最京（1泪公司没＋１泪basictoll×0.7＋1泪のbasictoll×0.5） ２泊目がwill be 30% off, and after 3泊目 it will be 50% off per 1泊.
Q4：When will the payment timing be???
A：Preliminary settlement will be basic.
Q5: Can you use a credit card?
A: Credit card settlement is ``JCB, VISA, MASTER, AMERICAN EXPRESS, Diners Club, DISCOVER''.
Q6：Is IC settlement and QR code settlement possible?
A: 吉前诺訳訳ませこがが、In our store, credit card payment is only available.
5.
About the departure procedure
Q1: Please tell us what you need for your departure date.
A: Please bring a driver's license, credit card, ETC card (if you don't have a driving license. If you don't have one, you can also rent one).
Q2: What should I do if there are multiple drivers?
A: When departing, the signature of all the drivers is required on the rental car license (貸渡証).
Q3：店列まますますますますまたたますたはますかたたたます?
A: 夢电影在线电影しますしたしたしてしたしてしてしてしたしてしてしてしてしてしてしてしたしてしたしてしてしたしてしたして。
Q4: What should I do if the reservation time is delayed?
A：If you are late for your reservation time, please contact us.
6.
About the insurance/compensation system
Q1：Please tell me about the 免謬額.
A: If an accident occurs and the vehicle needs to be repaired, the following amount will be charged.
デンツC・CLA・V class：対物光光謲額10000 yen、vehicle compensation兌謲額10000 yen
カマロ・BMWZ４・ジャガー：Company compensation 10000 yen, vehicle compensation 15000 yen
※ 免責 about the compensation is detailed here
デンツC・CLA・V class：対物光光謲額10000 yen、vehicle compensation兌謲額10000 yen
カマロ・BMWZ４・ジャガー：Company compensation 10000 yen, vehicle compensation 15000 yen
※ 免責 about the compensation is detailed here
Q2：What kind of case is there if the insurance/compensation system is not applicable?
A: If the following applies, the insurance/compensation will apply, and the damage caused by this (rental car repair fee, cleaning fee, or rental car towing fee, etc.) may be the responsibility of the customer.
① In the event of an accident, the police (without accident proof) and the company have not been notified of the prescribed procedures.
(イ) In the event of repair due to a mistake in fuel type (レギュラー, ハイオク, 载油) (ウ) If the key is left on, or if it is parked without a lock, or in case of theft ⑥Damage to the vehicle's interior equipment and rental equipment ⑦The act of causing significant inconvenience to the company or other customers (leaving items inside the rental car, taint, etc.)
(イ) Damages caused by 故意
① In the event of an accident, the police (without accident proof) and the company have not been notified of the prescribed procedures.
(イ) In the event of repair due to a mistake in fuel type (レギュラー, ハイオク, 载油) (ウ) If the key is left on, or if it is parked without a lock, or in case of theft ⑥Damage to the vehicle's interior equipment and rental equipment ⑦The act of causing significant inconvenience to the company or other customers (leaving items inside the rental car, taint, etc.)
(イ) Damages caused by 故意
7.
About the accident・trouble
Q1：The accident happened....what should I do?
A：万一、In the event of an accident, please follow the prescribed procedures as follows.
(1) 負傷者の救護を最下でで行っています。
(2) Please contact us from the site of the accident.
（3）Please report the accident site to the police.
※ If there is no report to the police, it is not possible to issue an accident certificate, it is not possible to apply insurance, and the real fee will be borne by the police.
※ Regarding response to accidents
(1) 負傷者の救護を最下でで行っています。
(2) Please contact us from the site of the accident.
（3）Please report the accident site to the police.
※ If there is no report to the police, it is not possible to issue an accident certificate, it is not possible to apply insurance, and the real fee will be borne by the police.
※ Regarding response to accidents
Q2: What should I do if it is left behind?
A：If maintenance is necessary, or if the rental cannot be done, NOC (business compensation material) may be charged. Please be careful when using it.
Q3: What should I do if the rental car is damaged?
A：お手数さんなさながが、the degree of damage to the vehicle is necessary as described in Q1 above.
Q4: How do you handle parking violations?
A: Before returning the vehicle to the rental car, please go through the necessary procedures with the police.
Q5：If the vehicle is stolen, how will it be handled?
A: Please contact us by phone.
8.
About the procedure
Q1：Is it necessary to return the car in the condition of the full skin?
A: In principle, we would like to return to you at the end of the day, but if it is difficult for you to refuel, it is also possible for you to make a fine calculation of the actual cost of use after you return.
Q2: Is it possible to extend the time?
A：Depending on the reservation status of other customers, we may not be able to accept an extension.
Q3：Is it possible to have business hours outside?
A: I would like to ask you to return within hours (9:00～20:00).
Q4: Can I get a refund if I return earlier than my appointment?
A: As described in the 貸渡約 paragraph, if the rental car is canceled at the customer's discretion, we will agree to it only if the unused time is more than 60% after contacting the company in advance.